Providing Goods and Services to People with Disabilities

The Accessibility Standards for Customer Service, Ontario Regulation 429/07 (the "customer service standard") is the first accessibility standard created under the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA" and is a significant step toward the overarching goal of a barrier-free Ontario for people with disabilities. A&I Products is committed to achieving compliance with the customer service standard before January 1, 2012. This policy has been prepared to outline what A&I Products is doing to comply with the customer service standard and to describe what our Ontario customers can expect from us. The policy is intended to benefit the full range of people with disabilities. Whether someone has a disability that is apparent or not, everyone should be treated with courtesy, made to feel welcome, and have their need for accommodation respected whenever they interact with A&I Products.

If the customer service standard is revised or other AODA standards are developed, this policy will be reviewed and updated as appropriate.  Information about AODA and the accessibility standards is available from the Accessibility Directorate of Ontario or by calling the AODA Contact Centre at 1-866-515-2025 (TTY 416-325-3408) or 1-800-268-7095 (toll-free).

This policy is available in alternate formats upon request.